Committed to Service Excellence!!!
GALAXY provides ongoing support services for your credit union.

The Mission Behind Galaxy:

Conversion and Training

• We assume total responsibility
• Site survey-hardware installation
• Custom on-site training using your credit union files
• Periodic regional specialty training
• System audits
• Computer-based Training

Customer Service

• 800 number
• Help desk automation
• Dial-up diagnostics
• Phone mailboxes
• Account executive support
• Client satisfaction surveys

Enhancements

• Regulatory compliance
• User defined
• User prioritized
• User groups—national/regional
• Releases—2 per year plus regulatory
• Ongoing investment in research/development

Commitment

• 3rd party reviews
• National Users Committee with annual meeting
• Regional users groups

Documentation

• All documentation available on CD-ROM for your convenience